Click & Collect and Delivery Information

PLEASE READ

In response to the government's announcement, we will now move operations to our shop at #9 Norfolk Street only.
Our Cambridge Market stall is closed until further notice. We will be operating as a CLICK&COLLECT location ONLY (customers will not be allowed inside the shop) and have launched our plastic-free DELIVERY SERVICE online.
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There will be changes to how we operate as we have moved to recycled/recyclable paper bags and personal containers will not be permitted. Although we are not fans of paper bags they will allow us to provide a plastic-free service in these extenuating circumstances. We felt the continued use of personal containers in light of current guidance increased the risk to our community and ourselves beyond what we thought reasonable. 
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PLEASE NOTE: We handle products that contain peanuts, nuts (tree nuts), soya, sulphur dioxide, gluten, sesame and mustard. We cannot guarantee that our products are free from any of these allergens. Please call us on 01223 353158 or e-mail us at orders@fullcircleshop.co.uk if you require more information
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How does it work?

Well, it took a pandemic but our plastic-free click and collect and home delivery service is finally here! We are thrilled to be offering a huge range of products from cupboard staples to candies delivered straight to your door or for click and collect at our shop located at 9 Norfolk Street.

NOTE: If you have ordered items that are made to order (such as tempeh, bread and mylk), you may need to order a day or two earlier than specified below, depending on the items. The lead times on these products can be found in the product description.

  1. Click and collect: You would need to submit your order by 10AM to be able to pick up your delivery after 2PM the same day. Orders after 10AM will be ready for pick-up the following day from 2PM.

  2. Delivery: Check the delivery day for your postcode. You will need to submit your order by 10AM the day before delivery to ensure your products arrive to you on time. 

Your Post Code

Delivery Day

Order Before

CB1

Monday

Sunday 10AM

CB2

Tuesday

Monday 10AM

CB3

Wednesday

Tuesday 10AM

CB4

Thursday

Wednesday 10AM

CB5

Friday

Thursday 10AM

Histon and Impington

Saturday

Friday 10AM

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  1. Click on our Shop menu and select the Food section. You will find our products are sold in 100g or 10g quantities (herbs and spices only). You can order multiples of these quantities but no more than 1kg in total of each item.
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  2. Using the shipping option at checkout, choose if you would like us to deliver your order or if you would like to pick it up in store (9 Norfolk Street). If you choose the delivery option, please tell us about any information that is useful for our delivery service in the comments box at checkout i.e “Leave on doorstep”. We understand that with COVID-19 you may not want to see us. We know it’s nothing personal and will do whatever we can to protect your health. If you are alone without support or are a key worker do let us know if you have any requirements.
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  3. Pay for your order online.
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  4. When we receive your order we will prepare it in recycled/recyclable paper bags which will have key information such as the best before date written on each bag along with any storage instructions. We do recommend all dried goods are transferred into dry, airtight containers and chilled items into fridges as soon as possible after delivery. If there are any issues with your order we will contact you. 
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  5. Your order will be delivered by cargo bike, on foot or electric vehicle. If you have purchased mylk or any other liquid food items please leave the bottle outside for us to collect when we deliver to you again. If you have ordered a cleaning product, body wash or shampoo refill please leave your container outside for us to refill for you.
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  6. If you or someone you know does not have internet access please give us a call on 01223 353158 during our opening hours. We will create your order and take card payment over the phone (we are not taking cash at this moment in time).

  7. Deliveries are charged as follows:
    £2.50 for orders up to £25
    £1.50 for orders over £25 and up to £50
    FREE for orders over £50